Privacy Policy

At NeonTour UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out a contact form
• Register for an account
• Make a booking or purchase our services
• Participate in surveys or promotions
• Communicate with us via email, phone, or other channels

The personal information we collect may include:

• Name, email address, phone number, and postal address
• Payment information (we do not store complete credit card details)
• Travel preferences and requirements
• Demographic information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address, browser type, and operating system
• Pages you view and links you click
• Date and time of your visit
• Referral source
• Device information (such as device type and mobile network information)
• Cookies and similar tracking technologies (see our Cookie Policy for more details)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and fulfill your bookings and requests
• Send administrative information, such as booking confirmations and updates
• Respond to your inquiries and provide customer support
• Send marketing communications, if you have opted in to receive them
• Personalize your experience on our website
• Conduct research and analysis to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal information for specific purposes.
• Contractual Necessity: When processing is necessary to fulfill a contract with you (such as when you book a tour with us).
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
• Legal Obligation: When we need to process your personal information to comply with a legal obligation.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Partners: To fulfill your bookings, we may share necessary information with hotels, transportation providers, tour guides, and other travel partners.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and/or that of our customers or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may have the right to request access to the personal information we hold about you.
• Correction: You may have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You may have the right to request that we delete your personal information in certain circumstances.
• Restriction: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may have the right to object to our processing of your personal information.
• Withdrawal of Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. Please note that these rights may be limited in some circumstances by local law requirements.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link included in our marketing emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages, such as communications about your bookings or responses to your inquiries.

Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate globally. This means that when we collect your personal information, we may process it in any of these countries. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by NeonTour UK. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: